Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline or Airmid app
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- email the practice on email@example.com
- fill out a repeat prescriptions request form
- by using our 24/7 automated telephone line 023 9200 7040. Please email or contact our prescribing team to get your security PIN no.
Collecting your prescription
Prescription requests received before 3pm will be ready for collection 3 working days later from your pharmacy.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Repeat prescription synchronisation
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our prescribing team after 10am on 023 9285 1199
- Fill in our medication query form
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.