Patient Transport

Patients have access to book routine outpatient appointments with the Non-Emergency Patient Transport Service (NEPTS), provided by South Central Ambulance Service (SCAS) NHS Foundation Trust, which delivers transport for eligible patients who have a medical reason that means they are unable to travel for treatment by another method ie bus, taxi, train.

You, your relatives and carers can access patient transport booking to manage the booking process form end to end. You will be able to place/amend/cancel bookings and obtain an 'estimated time of arrival' (ETA).

If it is your first ever use of NEPTS, you will need to book via telephone (0300 123 9833) to create your record and thereafter the online system will be available. Please have your NHS number and date of birth details ready to set up the account. (Patients without online access can call this number each time they need to book/amend/cancel or check ETA)

Patient transport can be booked up to 20 days in advance but no later than 2 working days before the appointment date.

Patient transport: book, amend, cancel or check Estimated Time of Arrival (ETA)

Find your NHS number

Date published: 10th November, 2023
Date last updated: 12th February, 2024