July 2026 Performance & Activity Summary
Access • Reliability • Patient Confidence
3,924 – Telephone calls received 1,889 Anima requests recorded
5,195 – Appointments booked 3,571 – Repeat prescriptions processed
125 – Medication reviews completed
What this shows
July remained busy across telephone access, online requests, appointments, repeat prescribing and medicines management.
The figures show the scale of work handled by the Practice, while also highlighting why appointment use and clear communication remain priorities.
Missed appointments – DNA impact – July 2026
189 appointments not attended
65 hours clinical time lost
£5,700 estimated lost capacity
Please cancel appointments you no longer need so we can offer them to another patient.
What are we working on?
August focus
• Improve access and communication
• Make better use of appointment capacity and waiting lists
• Strengthen care navigation training and quality call reviews
• Reduce missed appointments and protect clinical time
Thank you to our staff and patients for supporting safe, effective care for our community