We are under significant pressure at the moment with a great deal of staff shortages, particularly with Care Navigators. We are trying new solutions that will improve access for our patients but in the meantime you may experience longer than usual waiting times to get through to us on the telephone. If your need is not urgent, please check our 'services' and 'self-referral' pages for alternative help and advice, or you may wish to consider self-care, NHS 111 service or your local pharmacy for advice. Thank you for your patience and understanding